We want you to get the care you deserve.
What is an RMT?
An RMT in British Columbia is a health professional recognized under and regulated by BC’s Health Professions Act. Applicants for registration with CMTBC have completed post-secondary education in clinical applications of health sciences in massage therapy settings, and must meet CMTBC’s rigorous entry-level requirements.
All RMTs in BC are required to complete continuing education and quality assurance education regularly as well as be certified in Standard First Aid & CPR-C and undergo regular Criminal Record Checks.
Your Treatment Plan
Treatment goals and plan will be discussed and you will consent to what is agreed upon in that discussion with your RMT.
You are encouraged to ask any questions throughout this discussion as well as during and after treatment.
What to expect
When you arrive
Arrive 10-15 minutes early for your first appointment to fill in a confidential patient history form and consent form as well as any additional insurance/billing forms necessary.
What to wear
Women are advised to bring a sports bra and shorts and men can bring shorts. Massage Therapy is often most effective if the RMT can access the skin directly in the area being worked on but are all skilled at working through or around clothing where necessary. It is all about patient comfort. The area being worked on will be uncovered but privacy will be maintained by draping with a sheet.
During Treatment
Your RMT will leave the room unless you require assistance getting on the table, and will knock before returning. The RMT will undrape the area(s) to be worked on and re-drape when done treating that area.
The depth of treatment is determined by the therapist’s palpation, therapeutic judgement and experience, and your comfort level. It is very important and encouraged that you communicate with your therapist about the depth of treatment and your level of comfort. You are able to stop or adjust the treatment at any point in time.
After treatment is completed the therapist will leave the room, unless you require assistance to get off the table, and you will have an opportunity after the treatment to discuss any response to treatment and, together with the RMT, determine the next appropriate time to continue treatment if you wish.
Payment & Cancellation Policy
You are welcome to call and ask questions anytime after your appointment if you have any concerns.
PAYMENT methods include: cash, cheque, debit, Visa/Mastercard, as well as Apple pay & Android pay.
*All fees include GST
CANCELLATION POLICY
When cancelling an appointment please call us: 250-941-1283
*You can now cancel up to 24 hours prior to your appointment online.
You are required to call if your appointment is within 24 hours. Late cancellation fees are currently waived due to covid 19 protocols.
We understand that life happens so if you need to cancel with less than 24 hours notice please call us, we usually have a waiting list.
We will not bill your insurer for missed appointments and your receipt will state that the fee was for a missed appointment.
Insurer information
MSP
If you qualify for premium assistance we bill MSP directly for $23 and you are responsible for the balance. A receipt for this portion will be provided.
Extended Health Providers (Insurers) We can direct bill: Pacific Blue Cross. Patients are responsible for the balance that is not paid by insurers. For those insurers that we do not bill directly you’ll be able to submit your receipt to your insurer for reimbursement.
RCMP
Employees can use some of their discretionary spending allotment toward massage therapy. A doctor’s referral is required every 12 months and we can bill directly for the entirety of the services provided.
DVA
Veterans are entitled to 15 visits a year with a doctor’s referral required every 12 months and we can bill directly for the entirety of the services provided.
ICBC As of April 1, 2019 we will be able to bill ICBC directly for 45 minute treatments with a doctor’s referral.